Not right? Send it back. You've got 60 days from the day it arrives, and we'll make it right with a refund or an exchange — no interrogation.

The 60-day window

You have 60 days from the delivery date to start a return. Reach us at customercare@jackmavericks.com with your order number and we'll walk you through it.

Condition

To be returned, an item needs to come back the way it went out:

• Unworn and unwashed
• Tags still attached
• In its original condition

We can't accept anything that's been worn, washed, altered, or damaged after delivery. If it turns up faulty, that's a different matter — see below.

Refund or exchange

Your call. Tell us which you'd prefer when you get in touch:

• Refund — back to your original payment method once we've received and checked the item.
• Exchange — a different size or a different piece of the same value, sent out once your return reaches us.

Return shipping

Return postage is paid by the customer, and we'd recommend a tracked service — until it reaches us, the parcel is your responsibility, and tracking is the only way to prove it's on the way.

When you'll see your refund

Once your return arrives and passes a quick check, we process the refund straight away. It then takes a few business days to land back on your statement, depending on your bank or card provider.

Wrong or damaged orders

That's on us, and we'll fix it without a fight. Send a photo of the problem and your order number to customercare@jackmavericks.com and we'll send a replacement or a full refund — whichever you'd rather — and cover the return.

Sale items & final sale

Unless a product is clearly marked final sale, it can be returned under the terms above. Anything marked final sale can't be returned or exchanged except where it arrives faulty.

Questions before you buy or before you send something back? Write to customercare@jackmavericks.com and a person here will answer within one business day.